FAQ
Payment
- What payment methods do you accept?
- Where is my refund?
What payment methods do you accept?
Where is my refund?
We only offer store credit, and aim to process the credit within three days of an item being returned to us. With that said, please allow up to ten working days after posting the item back to us before getting in touch about your credit. We’ll contact you by email to let you know when your credit has been processed.
Ordering and delivery
- Can I place an order without creating an account?
- Where is my order confirmation?
- Why has my order been canceled?
- How do I cancel my order?
- Can I alter my order?
- When will my order arrive?
- How much is shipping?
- Can I track my order?
Can I place an order without creating an account?
Where is my order confirmation?
This is automatically sent to your email address when you place an order. If you haven’t received your order confirmation within 24 hours, please get in touch at shop.unzp@gmail.com just in case there’s a problem with your order. Please check your mailbox’s spam or junk folder before contacting in case the order confirmation has been diverted there.
Why has my order been canceled?
How do I cancel my order?
There is only a short amount of time between when you place your order and when we start processing it. If you contact us straight away after ordering, via shop.unzp@gmail.com, we may be able to cancel your order before it’s processed. If not, we’ll despatch your order.
Can I alter my order?
When will my order arrive?
How much is shipping?
Shipping costs depend on the item you’ve ordered and the country where it’s being delivered. If your order value is more than $100, we provide free shipping within the U.S.
Can I track my order?
Returns
- Can I return or exchange an item?
- How do I return an item?
- My order has arrived but it’s not as I expected. What can I do?
- How long does it take to return an item?
Can I return or exchange an item?
Unfortunately due to the nature of the product, we are unable to accept returns of any underwear, jock straps, G-strings, thongs, boxers, briefs, or boxerbriefs. All other products can be returned within 14 days after receiving it, as long as it’s undamaged, unused and contained in its original packaging with all tags and labels attached. Unfortunately, we don’t offer exchanges. If you’re unsure about clothing sizes, we recommend viewing the size chart before ordering.
How do I return an item?
Please contact our customer service team via shop.unzp@gmail.com. Providing the return is within the 14-day cancellation period and meets our return criteria, we will issue you with a return note by email. You need to print this off and attach it to the packaging of the product when returning it to us. You will need to arrange and pay for suitable packaging when returning an item.
My order has arrived but it’s not as I expected. What can I do?
In the rare event that your order arrives damaged or faulty, please take photos of the product in question and email our customer service team via shop.unzp@gmail.com with the details. We’ll respond within 48 hours. If you just don’t like the product for any reason, we greatly apologize for the inconvenience.
How long does it take to return an item?
This depends on the carrier or shipping method that you choose when returning your item. Once we receive your return, we’ll notify you by email. We aim to process store credits within three days after receiving the item into our warehouse.